In the event that MAPTATTOO stops functioning, you can try the following actions:
- Power OFF (long press on the ON/OFF key until the green LED turns OFF or for at least 6 seconds), wait 10 seconds and Power back ON, your device should restart properly.
- If (1) is unsuccessful, charge MAPTATTOO for an hour (blue LED ON) and try again
- If (2) is unsuccessful, please log a ticket
In order to determine the firmware release that you are on, you can see it on the splash screen when you start your device. You can also access the release number by opening the menu (click on the chevron), then, using the arrows, move the focus to the INFO entry. There, you will see your serial number as well as your firmware version number.